Privacy Policy | Domkoly Shipping LLC

1. Introduction

Domkoly Shipping LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website domkolyshipping.com or use our logistics services.

2. Information We Collect

Personal Information

We may collect the following personal information:

Full name, email address, and phone number
Company name and business address
Shipping addresses (origin and destination)
Payment information (processed securely via third-party providers)
Tracking and shipment details

Automatically Collected Information

IP address, browser type, and device information
Pages visited, time spent, and referral sources
Cookies and similar tracking technologies

3. How We Use Your Information

To process and manage your shipments
To provide customer support and respond to inquiries
To send service updates, tracking notifications, and marketing communications
To improve our website, services, and user experience
To comply with legal obligations and prevent fraud

4. Data Sharing

We may share your information with:

Logistics Partners: Carriers, customs brokers, and delivery agents necessary to fulfill your shipment
Service Providers: Payment processors, IT infrastructure, and analytics providers
Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure data centers, access controls, and regular security audits to protect your information.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access, correct, or delete your personal data
Opt out of marketing communications
Request data portability
Lodge a complaint with a supervisory authority

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Shipment records are retained for a minimum of 7 years as required by UAE law.

9. Contact Us

For privacy-related questions or requests, contact our Data Protection Officer:

Email: privacy@domkolyshipping.com
Phone: +971 55 767 9915
Address: Domkoly Shipping LLC, 101-16 1st Floor, Galadari Building 16, IMPZ, Dubai, UAE

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.